Privacy Statement

When you visit this site it is important for you to know that your privacy is important to us. This page details Findhelp Information Services’, hereto referred to as “Findhelp,” policies on privacy-related matters.

General Statement

Findhelp neither collects personal information about its users nor receives personally identifiable information about its users unless the user volunteers it. On occasion when users provide information to us (for example, email address) it is held in the strictest of confidence. If information is provided to us it is not shared with any outside organization or website (including government agencies related to the funding of this website).

Chat and Phone Contacts

In most cases, you may choose whether and how much personal information to share with us. If we require additional information to ensure you are matched with the most appropriate resource, we will ask you accordingly. When we ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share and capture your information unless otherwise stated. Your choice to say no may be subject to some limits.

There are cases where we may collect, use, or share your information without your permission, as permitted or required by law. For example, we do not require your permission to use your information for internal business operations, training, or quality assurance purposes. In addition, we do not require your consent to share your information to keep you or someone else safe, or to meet reporting obligations under other laws such as for child safety.

Freedom of Information and Protection of Privacy Act

This material is intended for general information purposes only and should not be distributed, copied or disclosed to anyone else. Its contents are protected by privilege, and all rights to privilege are expressly claimed and not waived. Further, any information that is confidential or personal will be subject to the FOIPP Act and other relevant legislation.

Confidentiality Warning

Findhelp strives to ensure confidentiality in its communications (web, phone, email, chat and text). Nevertheless the Internet should not be considered a secure medium and privacy cannot be guaranteed. Findhelp will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to Findhelp, or that you expressly or implicitly authorize Findhelp to make, or for any errors or any changes made to any transmitted information.

The Site measures site visits, using Google Analytics, but does not collect or maintain information on the identity of such users.

Security and Data Retention

Findhelp retains your personal information for only as long as is necessary to deliver our services web, phone, email, chat and text), and to manage our business operations and services.

We have security measures in place to protect against the loss, misuse and alteration of the information you provide.

Linked Websites

Findhelp does not review the privacy policies of entities that link their websites to this website. Findhelp’s policies relating to collection, use and disclosure of personal information as described in this Privacy Statement do not govern the activities of such linked parties in relation to users’ personal information submitted via such linked websites. Users should review the privacy statements and policies of such entities prior to submitting personal information thereto.

Access to Personal Information

You have the right to request and obtain from Findhelp the personal information Findhelp has about you. If you have any such requests or questions about your privacy in relation to the Victim Supports Directory website please contact us:

Privacy Officer
Findhelp Information Services
1000 – 1 St. Clair Avenue West
Toronto, ON
M4V 1K6
[email protected]